Return & Refund Policy

Last Updated: October 19, 2026

At Cerolux, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth, reliable shopping experience.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return:

• Your item must be unused, unworn, and in its original condition.

• The product must include its original packaging and accessories, where applicable.

• You must provide proof of purchase or an order number.

• A return request must be submitted within 30 days of delivery.

To initiate a return, contact support@cerolux.com.

Please do not send your purchase back without first contacting our support team for return instructions and the applicable return address.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the problem, and photographs if available.

We will review the situation and provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Non-Returnable Items

Certain items may be ineligible for discretionary returns, including:

• Gift cards

• Personalized or custom-made products

• Used personal-care items that cannot be resold safely

• Products clearly identified as final sale before purchase

These exclusions do not limit any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval.

Your financial institution may require additional time to process and post the refund.

Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind returns.

For returns involving an incorrect, defective, or damaged product, Cerolux will provide an appropriate resolution and cover required return shipping costs.

Exchanges

For an exchange request, contact our customer support team. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@cerolux.com.

We will attempt to accommodate cancellation requests before the order has been processed or shipped. Cancellation cannot be guaranteed once fulfillment has begun.

Contact Us

Cerolux

Email: support@cerolux.com

Website: https://cerolux.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

Email inquiries are accepted 24/7, with responses generally provided within 1–2 business days.