Shipping policy

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Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping with Cerolux!

We work to provide a reliable and convenient delivery experience.

Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and U.S. public holidays.

Processing time refers to preparing your order before it is handed over to a shipping carrier.

Estimated Shipping Time

For orders shipped to the United States:

Estimated Delivery: 5–12 business days after dispatch.

Shipping time depends on product availability, shipping destination, and the selected fulfillment method.

These estimates are not guaranteed delivery dates.

Shipping Fees

Applicable shipping charges are displayed during checkout before payment is completed.

Any free shipping promotion will be subject to the conditions shown at the time of purchase.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take time to appear after shipment.

Shipping Delays

Occasional delays may occur due to:

  • Carrier disruptions

  • Severe weather

  • High-volume shopping seasons

  • Customs procedures where applicable

  • Other events outside our reasonable control

If your shipment is significantly delayed, contact our support team for assistance.

Incorrect Shipping Information

Please verify your delivery address before submitting your order.

If you notice an error after ordering, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.

Missing, Damaged, or Lost Shipments

If your package is missing, damaged, or appears to have been lost, contact support@cerolux.com with your order information.

We will review the situation and assist with an appropriate resolution in accordance with our policies and applicable law.

Contact Us

Cerolux

Email: support@cerolux.com

Website: https://cerolux.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

24/7 Email Inquiries — Responses generally within 1–2 business days.